11hi Frequently Asked Questions

Registering on 11hi takes under two minutes. Visit 11hi.pro, tap the registration button, enter your mobile number and a secure password, then confirm you are 21 or older. An OTP is sent to your phone to verify your number. Once confirmed, your account is active and you can fund it immediately via bKash, Nagad, or Rocket.

11hi requires a valid government-issued photo ID for KYC verification. Accepted documents include a National Identity Card (NID), passport, or driving licence issued in Bangladesh. You will also need to submit a clear selfie holding the ID. Verification is usually completed within 24 hours and unlocks full withdrawal access.

To reset your 11hi password, open the login page and tap 'Forgot Password'. Enter your registered mobile number to receive an OTP. Use the OTP to verify your identity and then set a new password. If the OTP does not arrive within a few minutes, ensure the number you entered matches the one used during registration and request a new code.

No — 11hi permits only one account per person. Opening duplicate accounts, regardless of the name used, violates our Terms and Conditions and will result in all related accounts being permanently closed with any balance forfeited. If you have accidentally created a duplicate, contact [email protected] immediately so it can be resolved without penalty.

To permanently close your 11hi account, email [email protected] with the subject 'Account Closure Request', including your registered mobile number. Withdraw any remaining balance before submitting the request. Once closed, the account cannot be reactivated. If gambling concerns are the reason, we strongly recommend using the self-exclusion tool instead — it provides the same break while keeping your account available for reinstatement later.

bKash deposits on 11hi are credited almost instantly — funds typically appear within a few seconds of approving the payment in the bKash app or via USSD. If a deposit has not reflected after five minutes, check that the transaction shows as successful in your bKash history, then contact [email protected] with the transaction reference number for a quick resolution.

The minimum deposit on 11hi is ৳200 BDT, and this applies across all accepted payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. There is no platform-imposed maximum deposit limit, though your individual mobile wallet may have daily transaction caps set by the wallet provider.

The minimum withdrawal on 11hi is ৳500 BDT. Withdrawals are sent to the same payment method used for your most recent deposit — so if you last deposited via Nagad, your payout will go to your Nagad wallet. Most withdrawals are processed within one to four hours during standard business hours. Your first withdrawal may take slightly longer if KYC verification is still pending.

11hi does not charge platform fees on deposits or withdrawals. The full amount you deposit is credited to your account, and the full amount you request to withdraw is sent to your wallet. Your mobile wallet provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges; those fees are set by the provider and are outside 11hi's control.

Yes, 11hi accepts bank transfers from major Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank. Bank transfers typically take two to six hours to reflect depending on your bank's processing schedule. For faster crediting, bKash and Nagad remain the quickest deposit options for most players in Dhaka, Chittagong, and across Bangladesh.

Yes — 11hi offers comprehensive markets on BPL (Bangladesh Premier League) matches, covering match winner, top run-scorer, total runs, first over runs, player performance, and in-play live betting. You can also bet on IPL, T20 World Cup, Asia Cup, and all international matches featuring the Bangladesh Tigers. Cricket is one of the most popular categories on 11hi for Bangladeshi players.

11hi is fully optimised for mobile browsers — no download is needed. You can bet on cricket, play live casino games, deposit via bKash, and manage your account directly from your phone's browser on both Android and iPhone. The site loads quickly on standard 4G connections common across Bangladesh, including in Sylhet, Khulna, Rajshahi, and Cox's Bazar.

All casino games on 11hi use certified Random Number Generator (RNG) technology supplied by internationally recognised providers including Pragmatic Play, Evolution Gaming, and Spribe. These providers are independently audited by accredited testing laboratories to confirm game fairness and accurate RTP rates. 11hi does not alter game outcomes — all results are determined solely by the providers' certified RNG systems.

11hi's live casino is powered by Evolution Gaming and Ezugi, streaming real-time games from professional studios. Available titles include Live Roulette, Live Baccarat, Live Blackjack, Andar Bahar, Teen Patti, Dragon Tiger, and popular game-show formats such as Crazy Time and Mega Ball. Live tables are open around the clock with Bangladeshi-friendly low-stake options to suit all budgets.

11hi offers more than 1,000 slot titles spanning classic 3-reel slots, modern 5-reel video slots, Megaways titles with up to 117,649 ways to win, and jackpot slots with large prize pools. Popular games from Pragmatic Play, NetEnt, and Microgaming are all available. Most slots can be previewed in demo mode before you wager real BDT, so you can try new titles risk-free.

11hi offers a welcome bonus to newly registered players on their first deposit. The bonus percentage and maximum amount may vary based on current promotions — log in and check the Promotions section for the latest offer. All welcome bonuses are subject to wagering requirements that must be completed before bonus-derived winnings can be withdrawn.

A wagering requirement (rollover) means you must wager the bonus amount a specified number of times before withdrawing associated winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means placing ৳20,000 in qualifying bets before cashing out. The exact rollover multiplier is stated in the bonus terms when you activate the offer — always read these before claiming.

Yes, all 11hi bonuses carry an expiry period. Most welcome bonuses must be used and the wagering requirement met within 7 to 30 days of activation. Any bonus whose rollover conditions are not completed within the validity window is automatically forfeited. The exact expiry date and wagering deadline are shown in your bonus wallet inside the account dashboard after you claim the offer.

Whether a bonus applies to sports betting (including cricket) depends on that bonus's specific terms. Some 11hi bonuses are valid across both sports betting and casino games, while others are restricted to casino games only. The eligible categories are clearly displayed in the bonus terms at the point of claiming. During BPL and IPL season, cricket-specific bonuses may be available and will be highlighted in the Promotions section.

11hi uses SSL encryption to protect all data transmitted between your device and our servers, securing your personal details and payment information during every session. Account access is protected by password authentication and OTP verification. 11hi does not share your personal information with third parties beyond what is described in our Privacy Policy. We recommend using a strong, unique password and never sharing your login credentials with anyone.

To self-exclude from 11hi, go to Account Settings, select Responsible Gaming, then choose Self-Exclusion and your preferred period (1 month, 3 months, 6 months, 1 year, or permanent). You can also email [email protected] with the subject 'Self-Exclusion Request' and your registered mobile number — our team will apply the exclusion promptly. Once active, the exclusion cannot be reversed before the chosen period ends, and all promotional messages are paused automatically.

The minimum age to play on 11hi is 21. Every player must confirm they are 21 or older during registration. 11hi also performs KYC age verification using government-issued identity documents — any account found to belong to someone under 21 is closed immediately and funds are returned. Parents and guardians in Bangladesh are encouraged to use device-level parental controls to prevent underage access to gambling platforms.