11hi Terms & Conditions – Rules and Policies for Using Our Platform

Introduction

These Terms and Conditions ("Terms") govern your access to and use of the 11hi platform, including the website, all casino games, sports betting markets, promotional offers, and any related services offered by 11hi ("the Platform"). By registering an account, logging in, depositing funds, or otherwise using any feature of the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the Platform.

11hi reserves the right to update, modify, or replace these Terms at any time. The most current version will always be published on this page with the date of the most recent revision. Your continued use of the Platform following the publication of any changes constitutes your acceptance of those changes. We encourage you to review these Terms periodically so that you remain informed of the rules that apply to your account and activity on 11hi.

Key Terms at a Glance

1. Eligibility

To register and use 11hi, you must meet all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the Platform:

1. You are at least 21 years of age. Proof of age may be requested by 11hi at any time, and failure to provide satisfactory evidence of age will result in immediate account suspension.
2. You are acting on your own behalf and not on behalf of any third party. Opening an account or placing bets on behalf of another person, group, or entity is not permitted.
3. You have not previously been excluded from 11hi or any affiliate platform, and you are not the subject of a self-exclusion order that is currently active.
4. You understand that gambling involves risk of financial loss and you accept full personal responsibility for your gambling activity and any resulting financial consequences.

11hi reserves the right to refuse registration or suspend any account at any time if it reasonably suspects that the eligibility requirements above are not or have not been met.

2. Account Registration and Verification

To access the full features of 11hi, you must create a single personal account by providing accurate, complete, and current information as requested during the registration process. You agree to keep this information up to date.

3. Deposits and Withdrawals

All financial transactions on 11hi — including deposits and withdrawals — are subject to the following terms. By depositing funds into your 11hi account you confirm that the funds are from a legitimate source and that you are the authorised holder of the payment method used.

1. The minimum deposit amount on 11hi is ৳100. Deposits made via bKash, Nagad, or Rocket are processed instantly and credited to your account balance without delay under normal operating conditions.
2. Withdrawal requests are processed by 11hi within the timeframe stated in the cashier section of the Platform. The minimum withdrawal amount and any applicable conditions are displayed at the time of the withdrawal request.
3. 11hi does not charge a fee on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) may apply their own transaction charges independently of 11hi.
4. 11hi reserves the right to conduct additional security checks before processing any withdrawal. These checks are carried out to prevent fraud, money laundering, and unauthorised access to accounts and are in the interest of all players.
5. Funds deposited into a 11hi account are intended for use on the Platform. Depositing funds for purposes other than genuine play — for example, for the sole purpose of making a withdrawal using a different payment method — is not permitted and may be treated as an abuse of the Platform.

4. Bonuses and Promotional Offers

From time to time, 11hi offers promotional bonuses, free spins, cashback offers, and other incentives to eligible players. All such offers are subject to the specific terms and conditions published alongside each promotion and to the general bonus terms below.

1. All bonuses are subject to wagering requirements (rollover) that must be fulfilled before any bonus-derived funds can be withdrawn. The applicable rollover multiplier and time limit are stated on each offer page.
2. Welcome bonuses are available to new players only and may be claimed once per player, per household, and per device. Circumventing this restriction by creating additional accounts will result in cancellation of all bonuses and account closure.
3. 11hi reserves the right to withdraw, cancel, or modify any promotion at any time without prior notice. If a promotional offer is cancelled before it has been fully used, any bonus balance that has not yet met its wagering requirement will be removed from the player's account.
4. Bonuses may not be transferred between accounts, exchanged for cash directly, or combined with other active bonus balances unless explicitly stated in the offer terms.
5. 11hi may at its discretion remove any bonus or winnings derived from a bonus if it determines that the offer was claimed in a manner inconsistent with its terms, or if the player's account activity suggests pattern betting or bonus abuse.

5. Fair Use and Prohibited Conduct

By using 11hi you agree to use the Platform fairly, honestly, and in good faith. The following activities are expressly prohibited and will result in immediate account termination, forfeiture of funds, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the Platform, place bets, or exploit game mechanics.
• Colluding with other players to manipulate game outcomes, share information for advantage in live casino games, or engage in any form of match-fixing in sports betting markets.
• Attempting to exploit software bugs, glitches, or unintended game behaviour to gain an unfair advantage. Any winnings obtained through exploitation of technical errors are not valid and will be reversed.
• Using the Platform for any money laundering activity, depositing funds obtained through illegal means, or using 11hi to process payments in connection with any unlawful scheme.
• Registering or using an account on behalf of a third party, or permitting a third party to use your account credentials for any purpose.

11hi employs automated monitoring systems and human review processes to detect and investigate suspicious activity. Accounts under investigation may be temporarily suspended pending review. 11hi's determination in respect of prohibited conduct is final.

6. Responsible Gaming

11hi is committed to promoting responsible gaming across all aspects of its Platform. We recognise that for a small number of people gambling can become problematic, and we take our duty of care to all players seriously. All players are strongly encouraged to set personal limits on their 11hi account and to monitor their gaming behaviour regularly.

11hi strictly prohibits use of the Platform by any person who has an active self-exclusion in place, regardless of whether that exclusion was self-applied or applied by 11hi. If you become aware that you have accessed 11hi in breach of a self-exclusion, you must cease use immediately and contact our support team. For more information on responsible gaming, please visit our Responsible Gaming page.

7. Intellectual Property

All content on the 11hi Platform — including but not limited to the website design, graphics, logos, game interfaces, software, text, images, and audio-visual materials — is the property of 11hi or its licensed third-party content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only.

You may not reproduce, distribute, transmit, publicly display, reverse-engineer, decompile, or otherwise exploit any part of the Platform or its content without the prior written consent of 11hi. Unauthorised use of any content from the Platform constitutes a breach of these Terms and may give rise to a claim for damages.

8. Limitation of Liability

To the maximum extent permitted by applicable law, 11hi shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:

1. Any loss of funds resulting from incorrect information provided by the player during registration, deposit, or withdrawal, including but not limited to an incorrect mobile wallet number.
2. Any interruption, suspension, or termination of the Platform, whether planned or unplanned, including outages affecting third-party payment providers such as bKash, Nagad, or Rocket.
3. Any gambling losses incurred by the player in the course of using the Platform, regardless of whether those losses resulted from the player's own decisions or from the outcome of games or sporting events.

9. Account Suspension and Termination

11hi reserves the right to suspend, restrict, or permanently close any player account at its sole discretion. The circumstances in which 11hi may take such action include but are not limited to the following:

10. Changes to These Terms

11hi may revise these Terms at any time by publishing an updated version on this page. The date shown in the "Last updated" notice at the top of this page will be changed to reflect the date of the most recent revision. It is your responsibility to check this page periodically so that you are aware of any changes.

Your continued use of the Platform after any revised Terms have been published constitutes your acceptance of the updated Terms. If you do not agree with any change, you must stop using 11hi and may request account closure by contacting our support team.

11. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with your use of the 11hi Platform that cannot be resolved through direct communication with our support team should be submitted in writing to 11hi at [email protected]. 11hi will endeavour to resolve all disputes promptly and in good faith. Nothing in these Terms limits your statutory consumer rights where applicable.

12. Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your 11hi account, our support team is available every day. Please reach out via email — we aim to respond to all enquiries promptly.

Email: [email protected]