11hi Privacy Policy – How We Collect, Use, and Protect Your Data
At 11hi, the privacy and security of every player's personal data is taken seriously. This policy explains clearly what data we collect, why we collect it, and how it is protected.
Introduction
This Privacy Policy ("Policy") describes how 11hi ("we", "us", "our") collects, processes, stores, and protects the personal data of players and visitors who access or use the 11hi platform ("Platform") at https://11hi.pro. This Policy applies to all interactions you have with 11hi, including account registration, deposits, withdrawals, gameplay, customer support communications, and any use of our website.
By registering an account with 11hi, accessing the Platform, or submitting any personal information to us, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the 11hi Platform. We are committed to handling your personal data responsibly and in accordance with applicable data protection principles.
Your Data, Your Rights
You have the right to access, correct, and request deletion of your personal data held by 11hi. You may also withdraw consent for certain types of data processing at any time by contacting our support team at [email protected]. This Policy explains each of these rights in full in the "Your Rights" section below.
Our Privacy Commitments at a Glance
SSL Encryption on Every Session
All data transmitted between your device and 11hi is protected by 256-bit SSL encryption. This applies to account logins, deposits, withdrawals, and all personal data submissions — no exceptions.
Data Collected Only for Defined Purposes
11hi collects only the personal data that is genuinely necessary to provide the Platform's services — account management, KYC verification, payment processing, customer support, and responsible gaming compliance. We do not collect data speculatively or for undefined future uses.
No Sale of Personal Data
11hi does not sell, rent, or trade your personal data to third parties for marketing purposes. Your data is shared only with service providers who assist in operating the Platform (such as payment processors and KYC verification services) under strict contractual data protection obligations.
Access and Correction Rights
You have the right to request a copy of the personal data 11hi holds about you, and to request corrections if any data is inaccurate or incomplete. Requests can be submitted by emailing our support team and will be addressed within a reasonable timeframe.
Right to Request Deletion
Subject to legal retention requirements (such as anti-money-laundering record-keeping obligations), you may request deletion of your personal data at any time. 11hi will process deletion requests promptly. Note that deletion of your account data will result in permanent closure of your 11hi account.
1. Information We Collect
When you register for or use the 11hi Platform, we collect personal data in the following categories. We collect only what is necessary and proportionate to the purpose for which it is collected.
Registration and Identity Data
When you create a 11hi account we collect your name, mobile phone number, email address (where provided), date of birth, and country of residence. This data is required to create and manage your account and to verify that you meet the minimum age requirement of 21 years.
KYC and Verification Documents
To comply with our identity verification obligations, we may request copies of government-issued identification documents (such as a National ID card or passport) and proof of mobile number ownership. These documents are used exclusively for KYC purposes and stored securely with access strictly limited to authorised 11hi personnel and our appointed verification service provider.
Financial Transaction Data
We record details of all deposits and withdrawals made through your 11hi account, including the amount, timestamp, payment method used (bKash, Nagad, Rocket, or other supported methods), and the transaction reference number. We do not store full mobile wallet credentials — payment processing is handled by the respective mobile wallet provider's secure API.
Technical and Usage Data
When you access the 11hi Platform, we automatically collect certain technical data including your IP address, device type, browser type and version, operating system, referring URL, pages visited, session duration, and in-platform activity logs. This data is used to maintain platform security, detect fraudulent activity, and improve the user experience.
2. How We Use Your Information
The personal data 11hi collects is used only for the purposes described below. We do not process your data for purposes that are incompatible with those originally stated without obtaining your separate consent.
- To create and manage your 11hi account, including processing your registration details, maintaining your account balance, and providing access to all Platform features you are entitled to use.
- To verify your identity in compliance with our KYC obligations, confirm that you meet the minimum age requirement of 21 years, and prevent the use of the Platform by ineligible persons.
- To process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, or other supported options) and to maintain accurate records of all financial transactions on your account.
- To operate our responsible gaming tools, including monitoring your activity for signs of problem gambling, applying deposit limits or session restrictions you have set, and administering any self-exclusion you have requested.
- To provide customer support, respond to your enquiries, investigate and resolve complaints, and communicate with you about your account, transactions, or activity on the Platform.
- To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats affecting the Platform or its players, and to comply with applicable legal and regulatory obligations.
3. Legal Basis for Processing Your Data
The table below outlines the legal basis on which 11hi processes your personal data for each primary purpose. We rely on one or more of the following legal grounds depending on the nature of the processing activity.
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract (providing the Platform service you signed up for) |
| KYC identity verification | Legal obligation (compliance with applicable identity verification requirements) |
| Deposit and withdrawal processing | Performance of a contract; legal obligation (financial record-keeping) |
| Fraud detection and security monitoring | Legitimate interests (protecting the Platform, its players, and financial integrity) |
4. Sharing Your Personal Data
11hi does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary to fulfil the purpose for which it is shared.
Payment Processing Partners
To process your deposits and withdrawals, 11hi interacts with the APIs of mobile wallet providers including bKash, Nagad, and Rocket. The transaction data shared with these providers is limited to what is technically required to initiate and confirm each payment. These providers operate under their own privacy policies and security standards.
KYC and Identity Verification Services
Where 11hi uses a third-party KYC or identity verification service provider, we may share your submitted identification documents and personal details with that provider for the purpose of completing the verification process. All such providers are contractually bound to process your data securely and only for the stated KYC purpose.
Legal and Regulatory Authorities
11hi may be required to disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required by applicable law or legal process, or where we believe disclosure is necessary to prevent fraud, protect the rights of 11hi or third parties, or comply with a legal obligation. We will disclose only the minimum data required.
11hi does not share your personal data with advertising networks, data brokers, social media platforms, or any other third party for marketing or profiling purposes. Any third party with whom we do share data is contractually required to maintain appropriate technical and organisational security measures and to process your data only for the purpose for which it was shared.
5. Payment Data and Mobile Wallet Security
All deposit and withdrawal transactions on 11hi are conducted via the secure APIs provided by bKash, Nagad, Rocket, and other supported payment providers. 11hi does not store your full mobile wallet PIN number, wallet password, or OTP. The only payment-related data 11hi retains is the transaction record (amount, timestamp, method, and reference number) for accounting, audit, and responsible gaming monitoring purposes.
When you initiate a payment on 11hi, you are directed to your mobile wallet provider's own interface or confirmation flow to approve the transaction. The approval and authentication steps happen within that provider's secure environment, not on 11hi's servers. 11hi receives only a confirmation signal and transaction reference once the payment is approved by the provider.
Never Share Your Wallet PIN or OTP
11hi support staff will never ask for your bKash, Nagad, or Rocket PIN, password, or OTP — by phone, email, or chat. If anyone claiming to represent 11hi requests this information, do not provide it and contact us immediately at [email protected]. This is a sign of a fraud attempt.
6. Cookies and Tracking Technologies
11hi uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session when you are logged in, and understand how the Platform is used. The types of cookies we use are:
- Essential cookies — these are strictly necessary for the Platform to function. They enable core features such as your logged-in session, account balance display, and security checks. These cookies cannot be disabled without preventing you from using the Platform.
- Functional cookies — these remember your preferences (such as language selection) to provide a more personalised experience. They are not used to track you across other websites.
- Analytics cookies — these help us understand aggregate usage patterns on the Platform (such as which pages are most visited and how long sessions last) so that we can improve the service. Analytics data is processed in aggregate and is not used to identify individual users.
Most mobile browsers allow you to control cookies through browser settings. You may also clear existing cookies from your device at any time. Please note that disabling essential cookies will prevent some or all features of the 11hi Platform from functioning correctly.
7. Data Retention
11hi retains your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The table below summarises our general retention approach: account data is retained for the duration of your active account plus a minimum period after closure required for audit and legal compliance purposes; financial transaction records are retained for a minimum of five years from the date of each transaction in line with standard financial record-keeping obligations; KYC documents are retained for the period required to satisfy applicable verification and anti-money-laundering retention rules; technical and usage logs are retained for a shorter operational period unless required for a specific security investigation.
When the applicable retention period expires, your personal data is securely deleted or anonymised in a manner that means it can no longer be associated with you as an individual. If you request deletion of your account before the end of a retention period, we will delete all data that we are not legally required to retain, and we will inform you of any data categories that must be held for a longer period and the reason why.
8. Your Rights Over Your Personal Data
As a user of the 11hi Platform, you have the following rights in relation to the personal data we hold about you. You may exercise any of these rights by contacting our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal data 11hi holds about you. We will provide this information in a clear and understandable format. This right allows you to verify that your data is being processed lawfully and accurately.
Right to Rectification
If any personal data 11hi holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact our support team with the specific details of the correction required and we will update your records promptly.
Right to Erasure
Subject to our legal retention obligations (see Section 7), you have the right to request deletion of your personal data. A request for erasure will typically result in the permanent closure of your 11hi account. Data we are legally required to retain (such as financial transaction records) will be held for the mandatory period and then deleted.
Right to Withdraw Consent
Where 11hi processes your personal data on the basis of your consent (for example, for certain optional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
To exercise any of the rights above, please email [email protected] with the subject line "Data Rights Request" and include your registered mobile number and a brief description of your request. We will acknowledge receipt within a reasonable period and respond fully as soon as practicable.
9. Security Measures
11hi implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, secure storage with access controls limiting access to authorised personnel only, regular security assessments of the Platform and its infrastructure, and session timeout controls to protect accounts left unattended.
While 11hi takes all reasonable precautions to secure your personal data, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own 11hi account credentials, including your password and any OTP codes sent to your registered mobile number. Do not share these with anyone.
Security Incident Notification
In the event of a personal data breach that is likely to result in a risk to your rights or interests, 11hi will notify affected players without undue delay. The notification will describe the nature of the breach, the data categories affected, and the steps 11hi has taken or intends to take to address the breach and mitigate its effects.
10. Children and Minors
The 11hi Platform is strictly intended for adults aged 21 and above. 11hi does not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on 11hi, please contact us at [email protected] immediately so that we can take prompt action.
11. Changes to This Privacy Policy
11hi reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features and services offered by the Platform. When we make material changes, we will update the "Last updated" date at the top of this page. Where required by applicable law, we will notify you of significant changes by a prominent notice on the Platform or by direct communication to your registered mobile number or email address.
Your continued use of the 11hi Platform after a revised Privacy Policy has been published on this page constitutes your acceptance of the updated Policy. We encourage you to review this page periodically so that you remain informed of how your personal data is being handled. If you have any concerns about a change to this Policy, please contact us before continuing to use the Platform.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 11hi handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.
Email: [email protected]
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