Responsible Gaming at 11hi – Your Safety Comes First

Our Commitment to Responsible Gaming

At 11hi, gambling is meant to be a form of entertainment — a fun and exciting experience enjoyed within one's personal means. We recognise, however, that for a small number of players, gambling can become problematic and may develop into something that causes financial stress, emotional difficulty, or harm to personal relationships. We take this reality seriously, and it shapes everything we build into the 11hi platform.

11hi's responsible gaming programme is built into every layer of the platform. From the moment you register, tools are available in your account settings to help you manage your gambling activity. We also actively monitor for signs of problem gambling and may reach out if our systems detect unusual patterns in your play. Our goal is not only to offer great games but to ensure every player in Bangladesh can enjoy them safely.

Responsible Gaming Tools on 11hi

Every 11hi account holder in Bangladesh has access to a full suite of responsible gaming controls, available at no cost directly from within account settings. These tools are voluntary, confidential, and can be activated at any time without needing to contact support first.

How to Activate a Responsible Gaming Tool

Activating any responsible gaming control on 11hi is straightforward. Follow the steps below to set up your chosen tool in under two minutes.

21+ Age Restriction — Strictly Enforced

The 11hi platform is strictly reserved for adults aged 21 and above. This is not merely a recommendation — it is a firm requirement of our platform. 11hi does not permit anyone under the age of 21 to register an account, make a deposit, or participate in any form of gaming or betting activity on the platform. Any account found to belong to a person under 21 will be closed immediately and any funds returned.

During the account registration process, all players are required to confirm that they are 21 years of age or older. 11hi reserves the right to request KYC identity verification documents from any player at any time to confirm age eligibility. Players who fail to provide satisfactory age verification documents when requested will have their account suspended pending resolution. We strongly encourage parents and guardians in Bangladesh to use device-level parental controls to prevent underage access to gambling platforms.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following are common warning signs that gambling may be becoming harmful. If you identify with any of these, we strongly encourage you to use 11hi's responsible gaming tools or seek support.

• Spending more money on gambling than you originally planned or can comfortably afford to lose.
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
• Gambling interfering with work, studies, family responsibilities, or social relationships.
• Feeling restless, anxious, or irritable when not gambling, or when trying to reduce or stop gambling.
• Borrowing money from friends, family, or any source specifically to fund gambling activity.
• Hiding your gambling activity from family members, friends, or colleagues out of shame or fear of judgement.
• Using gambling as a way to cope with stress, depression, anxiety, loneliness, or other difficult emotions rather than as entertainment.

Identifying with one or more of the signs above does not mean you have a serious problem — but it is a signal worth paying attention to. 11hi's tools are available right now to help you regain control. If you are concerned, please contact our support team or take a break from the platform using the cooling-off or self-exclusion feature.

Quick Reference: Responsible Gaming Controls

Self-Exclusion — What You Need to Know

Self-exclusion is the most comprehensive responsible gaming tool available on 11hi. When you self-exclude, your access to the platform is fully blocked for the duration of the exclusion period you select. You will not be able to log in, deposit, or place bets while the exclusion is active — regardless of how many times you attempt to access the account. 11hi will also suppress any promotional communications to your registered contact details during your exclusion period.

Self-exclusion periods available on 11hi are: 1 month, 3 months, 6 months, 1 year, and permanent. A permanent self-exclusion cannot be reversed. For all other durations, once the exclusion period has fully elapsed, you may contact our support team to request reinstatement. Reinstatement is not automatic — you must actively request it, which gives you a final opportunity to reconsider before regaining access.

To request a self-exclusion immediately, you may either navigate to the Responsible Gaming section within your account settings or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered mobile number in the email. We will apply the exclusion promptly and send you a confirmation once it is active.

Tips for Keeping Gambling Healthy and Fun

The vast majority of 11hi players in Bangladesh enjoy the platform responsibly and within their means. The following habits are recommended to ensure that gambling remains a positive experience.

Need Help? We Are Here for You

If you feel that gambling is becoming a problem for you or someone you know, please do not wait. 11hi's support team is available to assist you in activating responsible gaming tools, processing a self-exclusion, or simply talking through your concerns. All responsible gaming communications are handled confidentially.

Email us at: [email protected]